Appointments
Walk-in patients are welcome during opening hours and are seen as doctors become available. Appointments can be requested through our booking form, by phone or by WhatsApp. All appointment requests are subject to approval by reception.
Requests and confirmation
Submitting a request does not confirm an appointment. Reception reviews each request, checks availability and contacts you. Your appointment is confirmed only when we send you a confirmation message.
Payment
Private patients must pay to secure their booking. We send payment instructions after approving your request. Your booking is secured only once payment has been received. Medical aid patients are confirmed after reception has checked their medical aid details.
Arrival
Please arrive on time. If you arrive late, we may need to reschedule or cancel your appointment.
Treatment and consent
Medical services are provided by qualified healthcare professionals and are based on their assessment. You may be asked to give written consent before certain treatments or procedures.
Medication
Medication may be dispensed on site where appropriate. Some prescriptions may need to be filled at an external pharmacy.
Your responsibilities
Please give accurate and complete information, follow the medical advice you are given, and tell us about any changes to your health.
Cancellations
See our cancellation and rescheduling policy.
Changes to these terms
We may update these terms. The current version is always available on this website.